Mental Health Aspects of Intellectual/Developmental Disabilities
Professional Development Series

Course for Care Coordinators & Case Managers

The next course will be offered in Spring 2023

Course Description:

The course consists of 6 weekly, webinar-style sessions via Zoom (105 minutes each) where the course facilitator will demonstrate how the information reviewed during sessions can be applied in the day-to-day support of people with IDD-MH. Each session will host 75-minutes of instruction and a 30-minute office hour session will follow for more in depth discussion with questions and answers.

Registration is $299 per person and participants receive University of New Hampshire Continuing Education Units and a Certificate of Completion for MHIDD Training for Care Coordinators & Case Managers.

Who should attend?

  • Managed Care Organization (MCO) Care Coordinators
  • Case managers/Service coordinators
  • Case management/service coordination supervisors & directors
  • Program managers & training managers/coordinators
  • Intake & intervention support specialists


Session 1: Introduction: Guiding principles & approaches to effective care coordination in MH-IDD - MH/IDD disparities; biopsychosocial, trauma-informed, positive psychology approaches; building capacity to reduce restrictive service use: a humanistic approach to MHIDD care coordination; engagement with your client; understanding the whole person, and cultural and linguistic competency

Session 2: Mental Health Aspects of IDD - Overview of most commonly occurring MH diagnoses; biopsychosocial considerations; developing a common understanding of service needs across systems of care, resource and service discussion, who should be asked to assist?

Session 3: Care Coordination I: Understanding the service needs of people with MH/IDD - The 3 A’s of service effectiveness; the service recipients’ perspective; assessing service needs from a holistic perspective; how to include the service user in the decision making process.

Session 4: Care Coordination II: Working with Families - History of family involvement within service delivery systems; the family member’s perspective; building effective working relationships; cultural considerations of working with families

Session 5: Care Coordination III: Leadership vs Advocacy - Exploring differences between leadership and advocacy; leadership & resources; race/class/culture matters; action planning for changes in workplace behavior, what is the role of the care coordinator?

Session 6: Care Coordination IV: Systemic Engagement - Clarifying roles and responsibilities of team members; developing positive rapport; establishing a strengths-based, solutions-focused approach to meeting facilitation; the importance of systemic linkages; virtual supports

Course Learning Objectives:

  • Identify how common mental health conditions may present in persons with IDD
  • Describe at least three (3) strategies aimed at improving systemic engagement and linkages
  • List at least three (3) ways to include the perspective of the service recipient and their families in service planning and delivery
  • Explain the differences between leadership and advocacy
  • Apply skills and approaches learned within sessions to the supports and services delivered to individuals with MH/IDD and their families

Certificate of Completion/Continuing Education:

In order to receive a CSS Certificate of Completion for and 0.75 University of New Hampshire CEUs (7.5 contact hours) participants must:

  • Attend each weekly Zoom session
  • Complete weekly case vignette assignments
  • Actively participate in each session
  • Communicate with facilitator about any questions or feedback
  • Complete pre-survey, session evaluations & post-survey
  • If unable to attend a particular session, a recorded version will be available

About the Facilitators:

Joan B. Beasley, PhDPicture of Joan Beasley
Research Professor, University of New Hampshire
Lead Researcher, Developer, and Founder of the START Model
Director, National Research Consortium on Mental Health in IDD

Ph.D., Social Policy, The Heller School for Social Policy and Management, Brandeis University
M.Ed., Community Mental Health Counseling, Northeastern University
Licensed Mental Health Counselor, Massachusetts

Joan B. Beasley, PhD, is a Research Professor and Director of the National Research Consortium in IDD-MH at the National Center for START Services, Institute on Disability/UCEDD at the University of New Hampshire. Dr. Beasley is a licensed mental health counselor and holds a Ph.D. from the Heller School at Brandeis University. She is the author and co-founder of the START model, first implemented in 1988, a service linkage crisis prevention and intervention program to improve capacity for effective services and supports for children and adults with intellectual/developmental disabilities and mental health needs. START is an evidence-informed model and a nationally recognized best practice for children and adults with IDD and mental health needs implemented across the U.S. In addition to the START model, The National Center for START Services provides professional development courses, research, and community service system evaluations, along with a host of resources and national partnerships. All projects of NCSS include contributions of people with disabilities and family members.

Top Signature Strengths: Creativity, Hope, and Fairness


Picture of Beth Grosso

Beth Grosso, MSW
Director of Training & Professional Development

M.S.W., University of New Hampshire
B.A., University of New Hampshire

Beth joined the Institute on Disability in 2015 as the Training Coordinator for the National Center for START Services having previously served as a NH START Clinical Team Leader at a local developmental services Area Agency. Beth has experience in service coordination, outpatient mental health therapy, training development and delivery, program evaluation, and leadership. In her current role as the Director of Training & Professional Development, Beth oversees the NCSS Training and Professional Development department, ensuring the quality and rigor of training and professional development offerings by the National Center for START Services.

Top Signature Strengths: Humor and Kindness