Course for Care Coordinators & Case Managers

April 4, 2023 | 1:00 - 2:45pm
Registration is closed for this event. The course consists of 6 weekly, webinar-style sessions via Zoom (105 minutes each) where the course facilitator will demonstrate how the information reviewed…

The course consists of 6 weekly, webinar-style sessions via Zoom (105 minutes each) where the course facilitator will demonstrate how the information reviewed during sessions can be applied in the day-to-day support of people with IDD-MH. Each session will host 75-minutes of instruction and a 30-minute office hour session will follow for more in depth discussion with questions and answers.

Registration is $299 per person and participants receive University of New Hampshire Continuing Education Units and a Certificate of Completion for IDD-MH Training for Care Coordinators & Case Managers.

Who should attend?

  • Managed Care Organization (MCO) Care Coordinators
  • Case managers/Service coordinators
  • Case management/service coordination supervisors & directors
  • Program managers & training managers/coordinators
  • Intake & intervention support specialists

Session 1: Introduction: Guiding principles & approaches to effective care coordination in MH-IDD - MH/IDD disparities; biopsychosocial, trauma-informed, positive psychology approaches; building capacity to reduce restrictive service use: a humanistic approach to MHIDD care coordination; engagement with your client; understanding the whole person, and cultural and linguistic competency

Session 2: Mental Health Aspects of IDD - Overview of most commonly occurring MH diagnoses; biopsychosocial considerations; developing a common understanding of service needs across systems of care, resource and service discussion, who should be asked to assist?

Session 3: Care Coordination I: Understanding the service needs of people with IDD-MH - The 3 A’s of service effectiveness; the service recipients’ perspective; assessing service needs from a holistic perspective; how to include the service user in the decision making process.

Session 4: Care Coordination II: Working with Families - History of family involvement within service delivery systems; the family member’s perspective; building effective working relationships; cultural considerations of working with families

Session 5: Care Coordination III: Leadership vs Advocacy - Exploring differences between leadership and advocacy; leadership & resources; race/class/culture matters; action planning for changes in workplace behavior, what is the role of the care coordinator?

Session 6: Care Coordination IV: Systemic Engagement - Clarifying roles and responsibilities of team members; developing positive rapport; establishing a strengths-based, solutions-focused approach to meeting facilitation; the importance of systemic linkages; virtual supports

Course Learning Objectives

  • Identify how common mental health conditions may present in persons with IDD
  • Describe at least three (3) strategies aimed at improving systemic engagement and linkages
  • List at least three (3) ways to include the perspective of the service recipient and their families in service planning and delivery
  • Explain the differences between leadership and advocacy
  • Apply skills and approaches learned within sessions to the supports and services delivered to individuals with IDD-MH and their families

Continuing Education:

In order to receive a NCSS Certificate of Completion for and 0.75 University of New Hampshire CEUs (7.5 contact hours) participants must:

  • Attend each weekly Zoom session
  • Complete weekly case vignette assignments
  • Actively participate in each session
  • Communicate with facilitator about any questions or feedback
  • Complete pre-survey, session evaluations & post-survey
  • If unable to attend a particular session, a recorded version will be available