Course for Care Coordinators & Case Managers

october 7 to november 18, 2024 
mondays 2:30-4:15 pm et

No session on November 11 due to Veteran's Day


Spring 2025 dates will be February 10 to March 17

Questions? Contact

The course consists of six weekly, webinar-style sessions via Zoom (105 minutes each), teaching best practices in providing strengths-based, trauma-informed, culturally competent service coordination to people with IDD and mental health needs. Each session will demonstrate how the information reviewed can be directly applied in the day-to-day support of people with IDD-MH and their families. 

Registration is $299 per person and participants receive University of New Hampshire Continuing Education Units and a Certificate of Completion for IDD-MH Training for Care Coordinators & Case Managers.

Facilitators: Beth GrossoMichelle Kluttz, and Lacey Eaton

Who should attend?

  • Managed Care Organization (MCO) Care Coordinators
  • Case managers/Service coordinators
  • Case management/service coordination supervisors & directors
  • Program managers & training managers/coordinators
  • Intake & intervention support specialists

Questions? Need support registering? Please contact the NCSS Training team at for support. 

Session 1: Introduction: Guiding principles & approaches to effective care coordination in MH-IDD -

  • MH/IDD disparities
  • Biopsychosocial, trauma-informed, positive psychology approaches
  • Building capacity to reduce restrictive service use: a humanistic approach to MHIDD care coordination
  • Engagement with your client
  • Understanding the whole person, and cultural and linguistic competency

Session 2: Mental Health Aspects of IDD 

  • Overview of most commonly occurring MH diagnoses
  • Biopsychosocial considerations
  • Developing a common understanding of service needs across systems of care, resource and service discussion, who should be asked to assist?

Session 3: Care Coordination I: Understanding the service needs of people with IDD-MH 

  • The 3 A’s of service effectiveness
  • The service recipients’ perspective
  • Assessing service needs from a holistic perspective
  • How to include the service user in the decision making process

Session 4: Care Coordination II: Working with Families 

  • History of family involvement within service delivery systems
  • The family member’s perspective
  • Building effective working relationships
  • Cultural considerations of working with families

Session 5: Care Coordination III: Leadership vs Advocacy 

  • Exploring differences between leadership and advocacy
  • Leadership & resources
  • Race/class/culture matters
  • Action planning for changes in workplace behavior, what is the role of the care coordinator?

Session 6: Care Coordination IV: Systemic Engagement 

  • Clarifying roles and responsibilities of team members
  • Developing positive rapport
  • Establishing a strengths-based, solutions-focused approach to meeting facilitation
  • The importance of systemic linkages
  • Virtual supports

Course Learning Objectives

At the end of this course, participants will... 

  • Identify how common mental health conditions may present in persons with IDD
  • Describe at least three (3) strategies aimed at improving systemic engagement and linkages
  • List at least three (3) ways to include the perspective of the service recipient and their families in service planning and delivery
  • Explain the differences between leadership and advocacy
  • Apply skills and approaches learned within sessions to the supports and services delivered to individuals with IDD-MH and their families

Continuing Education

In order to receive a NCSS Certificate of Completion for and 0.75 University of New Hampshire CEUs (7.5 contact hours) participants must:

  • Attend each weekly Zoom session
  • Complete weekly case vignette assignments
  • Actively participate in each session
  • Communicate with facilitator about any questions or feedback
  • Complete pre-survey, session evaluations & post-survey
  • If unable to attend a particular session, a recorded version will be available