New York


Gold Certified START Program Seal featuring the start logo in the middle and a bottom gold ribbon reading "certified"


NY START Region 1, Region 3, Region 4 Richmond Kings, Region 4 Triborough, and Region 5 are Certified START Programs

NYSTART/CSIDD offers crisis prevention and response services to people who have both developmental disabilities and complex behavioral needs, as well as to their families and those who provide supports. Services are available 24 hours a day, 7 days a week to OPWDD eligible individuals age 6 and over who meet CSIDD eligibility. The goal of the program is to build relationships and supports across service systems to help people remain in their homes and communities and enhance the ability of the community to support them.  

CSIDD Teams provide the following services:

  • Community partnerships and systems linkages
  • Systemic and clinical consultation and training
  • Community training and education
  • Clinical Education Team training meetings
  • Cross Systems Crisis Prevention and Intervention Planning
  • Mobile crisis support and response for individuals enrolled in CSIDD services
  • Outreach and follow up; and
  • Comprehensive Service Evaluation

Referrals can be made by people seeking services, families, service providers, hospitals, psychiatric centers and other crisis services.  Referrals can be made by, but are not limited to, individuals, families, service providers, hospitals, psychiatric centers and other crisis services. 


Region 1

ARC of Chemung-Schuyler Crisis Line: 844-567-8278 - 24 hours for new referrals & immediate needs 

Counties served: Finger Lakes: Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Wayne, Wyoming, Yates; Western NY: Allegany, Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans 

Region 2

YAI Region 2 Referral Line: 315-362-0800

Counties served: Southern Tier/Broome: Broome, Chenango, Delaware, Otsego, Tioga, Tompkins ; Central NY: Counties served: Cayuga, Cortland, Herkimer, Lewis, Madison, Oneida, Onondaga, Oswego; Sunmount/North Country: Clinton, Essex, Franklin, Hamilton, Jefferson, St. Lawrence 

Region 3

YAI - Toll Free Main Line: 844-782-7880

Counties served: Capital District: Albany, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, Washington; Hudson Valley: Orange, Rockland, Sullivan, Westchester, Columbia, Dutchess, Greene, Putnam, Ulster

Region 4

Bronx, Manhattan & Queens: YAI Referrals | 212-273-6300 |

Kings & Richmond: SUS Referrals | Linda Cisse | 646-565-5890  |

Region 5

Family Residences and Essential Enterprises, Inc - Amanda Whittaker | 516-870-1600 ext 1975 | Fax: 516-870-1582 |

Counties served: Nassau, Suffolk