National Center for START Services National Team

group of staff members


Use the buttons below to view NCSS staff by department:

Joan B. Beasley, PhDPicture of Joan Beasley
Research Professor, University of New Hampshire
Director, National Center for START Services
Director, National Research Consortium on Mental Health in IDD

Ph.D., the Florence Heller School for Advanced Graduate Studies in Social Policy, Brandeis University
M.Ed., Northeastern University
Licensed Mental Health Counselor

Dr. Joan B. Beasley is a Research Professor at the University of New Hampshire, Director of the National Center for START Services, PI of the National Research Consortium on MH-IDD and a licensed mental health counselor. She holds a Ph.D. in Social Policy from the Heller School at Brandeis University, and a Master’s degree in Community Mental Health Counseling from Northeastern University. Dr. Beasley has over 30 years of experience developing and implementing community-based services and supports for people with intellectual and developmental disabilities (IDD) with mental health needs. Prior to establishing the National Center for START Services at UNH, Dr. Beasley spent 15 years providing expert clinical consultation and training to state governments and private health care providers across the country. As Director of the National Center for START Services, she founded the START Research Committee to advance research efforts that seek to improve the lives of people with IDD and behavioral health needs and their families. In 2019, Dr. Beasley established the National Research Consortium on Mental Health in IDD to further accelerate the development of evidence-based mental health diagnostic, treatment and support practices for people with IDD.

Top Signature Strengths: Creativity, Hope, and Fairness


 

Karen Weigle, PhDPicture of Karen Weigle
Associate Director

Ph.D., Child Clinical Psychology, West Virginia University
Licensed Psychologist in the state of Tennessee
Co-Founder of the Chattanooga Autism Center

Dr. Karen Weigle is a clinical psychologist with over 25 years of experience working with people with Autism and other Developmental Disabilities and their families. As the Associate Director of the National Center for START Services, she facilitates program implementation, provides expert training and consultation services, and conducts research. Dr. Weigle is also a founder of and clinician at the Chattanooga Autism Center in Chattanooga, Tennessee. She has extensive experience working as part of an interdisciplinary team and in several medical specialty clinics and wards, and has provided assessment and intervention services in a variety of contexts including in-home, school-based, clinic-based, agency-based, hospital-based, and community crisis response. She has previously directed or co-directed programs that provide services spanning East Tennessee and oversight of a large number of service providers. Dr. Weigle has experience in training family practice and medical specialty residents, special educators, community-based services providers, families, Early Intervention Specialists, and laypersons. Her teaching experience varies from undergraduate psychology courses to special education graduate-level seminars.

Top Signature Strengths: Love and Leadership


 

Jill Hinton

Jill Hinton, PhD
Clinical Director

PhD, Psychology, University of North Carolina, Chapel Hill
Licensed Psychologist, HSP

Jill Hinton, Ph.D. is a Clinical Psychologist with over 30 years of experience working with people with intellectual disabilities, autism spectrum disorders, and mental illness. Her experience with The Arc of NC, Autism Society of NC,  EastersealsUCP and the NC Council on Developmental Disabilities includes direct clinical work, organizational leadership, clinical consultation, and policy work.

As the Clinical Director of The National Center for START Services, Dr. Hinton  provides consultation and training to START teams across the country and facilitates a monthly practice group for START Clinical Directors. She currently serves as Project Manager for New York START and California START where she supports development and implementation.  Through the Clinical Director Practice Group, she leads discussion on emerging and best practices and how they relate to the START model. She is co-chair of the AUCD MHIDD SIG which seeks to enhance understanding of mental health in IDD and promote best practice. Areas of particular interest include Autism Spectrum Disorder and trauma in IDD.

Top Signature Strengths: Perspective, Fairness


 

Jennifer McLaren, MDJennifer McLaren, MD
Chief Medical Advisor, National Center for START Services
Assistant Professor of Psychiatry, Geisel School of Medicine at Dartmouth
Medical Director, New Hampshire Bureau of Developmental Services

MD, University of Medicine and Dentistry of New Jersey: Robert Wood Johnson Medical School

Jennifer McLaren, MD, is an Assistant Professor of Psychiatry at the Geisel School of Medicine at Dartmouth.  She received her undergraduate degree from the University of Notre Dame, her medical degree from the University of Medicine and Dentistry at Robert Wood Johnson Medical School and completed a residency in adult psychiatry and child and adolescent psychiatry at Dartmouth Hitchcock Medical Center. Dr. McLaren’s clinical practice focuses on caring for children, adolescents and adults with autism and neurodevelopmental disabilities. She serves as the director of the Autism Program and the director of the Developmental Disabilities Clinics at Dartmouth and provides educational opportunities for medical students, residents, and continuing medical education focused on caring for people with developmental disabilities.

 


 

Andrea Caoili

Andrea Caoili, LCSW
Director of Quality Assurance & Research, National Center for START Services
Director of Operations, National Research Consortium on Mental Health in IDD
Adjunct Professor, University of New Hampshire

M.S.W., University of North Carolina at Chapel Hill
Licensed Clinical Social Worker in the state of North Carolina

Andrea Caoili is a licensed clinical social worker with more than 15 years of experience in field of mental health. She is the Director of Research and Quality Assurance at the National Center for START Services and is also an adjunct professor in the Department of Social Work at UNH. In her work with CSS, Andrea oversees and supports START programs with meeting model fidelity and program certification, and in collaboration with Dr. Beasley, oversees the research and evaluation activities of the Center.  Andrea has experience in practicing and training other clinicians in wellness-based, positive interventions for persons with IDD. She is also interested in applied and participatory research in IDD/MH and measurement development. 

Top Signature Strengths: Love, Judgement, and Perspective


 

Picture of Beth Grosso

Beth Grosso, MSW
Director of Training & Professional Development

M.S.W., University of New Hampshire
B.A., University of New Hampshire

Beth joined the Institute on Disability in 2015 as the Training Coordinator for the National Center for START Services having previously served as a NH START Clinical Team Leader at a local developmental services Area Agency. Beth has experience in service coordination, outpatient mental health therapy, training development and delivery, program evaluation, and leadership. In her current role as the Director of Training & Professional Development, Beth oversees the CSS training and professional development department, ensuring the quality and rigor of training and professional development offerings by the Center for START Services.

Top Signature Strengths: Humor and Kindness

 


 

Picture of Bob Scholz

Bob Scholz, MS
Director of Resource Center Services

M.S., Mental Health Counseling, Salem State College
Licensed Mental Heath Counselor in the State of Massachusetts

Bob joined the Institute on Disability in 2011 after working as the Director of Residential Services for a large human services company in Massachusetts. Bob has worked to develop cutting-edge residential services to individuals with significant medical and mental health disabilities as well as developing unique services focused on end of life care for individuals with Downs Syndrome and dementia. Working closely with Dr. Joan Beasley in Massachusetts, Bob was instrumental in the development and operation of the first START Services model in Massachusetts, and would later help to operate the Sovner Center a community mental health clinic specializing in progressive treatment for individuals with intellectual disabilities and mental health issues. Bob brings over 25 years of human services, clinical, and supervisory experience to the Institute on Disability.

Top Signature Strengths: Kindness and Leadership

 


 

Anne LaForce

Anne LaForce, MA
Director of Therapeutic Coaching

M.A., Clinical Psychology, North Carolina Central University
B.A., Psychology, Kent State University

Anne La Force is a clinical psychologist with over 20 years of experience working with adults, adolescents and children with developmental disabilities and co-occurring mental health disorders.  As a Project Manager and Director of Therapeutic Coaching, Anne provides consultation and training to START teams across the country and facilitates monthly practice groups for Therapeutic Team Leaders and Clinical Directors.  Anne has experience in practicing and training other clinicians in crisis prevention and intervention, implementation of positive psychology approaches, assessment of biopsychosocial factors and trauma informed care practices.

 

Top Character Strengths:  Love, Fairness, Leadership


 

Janee Lewis-Walker
Jenee' Lewis-Walker, PsyD, LCP
Director of Child Mental Health Services

PsyD, Child and Adolexcent Clinical Psychology, Regent University
MA, Clinical Psychology, Regent University
MA, Community and Clinical Psychology, Norfolk State University
BA, Special Education and Psychology, Elizabeth City State University

Dr. Walker’s clinical experience includes working with children, adolescents, and adults from a variety of ethnic, genders, ages, and socioeconomic backgrounds, providing services such as psychological assessment, psychotherapy, and research design. She has worked in a variety of clinical settings such as mental health clinics, residential treatment facilities, detention centers, and outpatient private practice. Dr. Walker has also worked closely and consulted with local and other state agencies on improving the quality of care of mental health services as well as providing trainings on a variety of subject matters such as behavioral management, trauma-informed care in the juvenile justice system, and systemic consultation with children and adolescents with intellectual and developmental disabilities. With a cognitive-behavioral therapeutic approach, Dr. Walker has practiced in the private setting for the past 8 years as a clinical psychologist in Hanover, VA.


picture of Maya Hu-Morabito

Maya Hu-Morabito, MA
Program Development Lead

Master's Degree, University at Buffalo, Humanities - Interdisciplinary with concentration of Disability Studies, 2014
Bachelor's Degree, University at Buffalo, Psychology and Sociology, 2009

Maya joined the National Center for START Services in 2021. Prior to joining the National team, Maya directed the Region I START Program in New York State and was inspired by the innovative supports and network surrounding people with disabilities through the START model. Her experience in Developmental Disabilities, Mental Health, direct care, case management, community education/outreach and leadership has contributed towards her continued dedication in the field.

Top Signature Strengths: Love, Honesty, Fairness


Kristal Garcia

Kristal Garcia, LMSW
Program Development Lead

MA, New Mexico State University
Licensed Master Social Worker, Texas and New Mexico

Kristal Garcia is a Licensed Master Social Worker in the state of Texas and New Mexico. She received her master’s degree from New Mexico State University in 2013. For over a decade, Kristal has worked to promote quality mental health services for people with IDD/MH and their families. In 2018, Kristal received the START Clinical Team Leader Award for excellence in clinical leadership on a START team. 

 

 

 


 

Felicia Bates

Felicia Bates, MPH
Project Manager

MPH, University of New England
BA, Biology, University of Northern Iowa

Felicia Bates joined the National Center for START Services as a Project Manager in April 2022. Prior she worked as the I-START Program Director for 6 years, where she led her team to National START Program Certification in June 2021. She has been a Certified START Coordinator since 2016 and was the proud recipient of the 2017 National START Clinical Team Leader of the Year award. Felicia has a master’s degree in Public Health. 

Felicia has worked with individuals with intellectual and developmental disabilities and mental health needs for over 15 years. She began her work as a Direct Support Professional, where she found her passion for supporting and advocating for those with IDD. Felicia has successfully worked with client’s and their support systems to improve health and quality of life measures. She prides herself in being relatable to those she serves and works with.

In her spare time, Felicia enjoys spending time with her husband, baby boy, stepson, and their two dogs. She is passionate about health and fitness and is a Certified STAGES indoor cycling instructor. She coaches spin classes on the weekends.
 


Picture of David O'Neal

David O'Neal, MS, LMHC, MHP
Project Facilitator

M.S., Psychology, Western Washington University
B.A., Psychology, University of Washington

As a Department Manager of Specialized Services at Sound mental health in Seattle, WA, I manage all IDD services and agency wide Vocational Services. Our Community Networks Program consists of a 30 person, interdisciplinary staff team involved in the provision of mental health, vocational, chemical dependency, solution based systemic problem solving, and case management for individuals with intellectual and developmental disabilities. Monitor, facilitate and fulfill contracts with county and state divisions of mental health, substance abuse, and developmental disabilities. Our Vocational Team, SoundWorks, is integrated into all mental health clinical teams and those 10 individuals oversee Supported employment for all SMH clients.

Top Signature Strengths: Zest and Social Intelligence


 

Picture of Alyce Benson

Alyce Benson, LCSW
Associate Project Facilitator

MSW, BSW, University of Tennessee, Knoxville
Licensed Clinical Social Worker in the state of Tennessee

Alyce Benson is a Licensed Clinical Social Worker with over 18 years experience working with adults, adolescents, and children with developmental disabilities and co-occurring mental health disorders.  She received both her bachelor’s and master’s degrees in social work from the University of Tennessee, Knoxville.  Ms. Benson specializes in working with individuals who present complex behavioral, medical, and psychological issues, and has extensive experience working in numerous community-based settings and with numerous interdisciplinary teams. She has provided seminars at both national and international conferences for NADD and AAMR.  She is a member of the National Association of Social Workers and National Association for the Dually Diagnosed. 

Top Signature Strengths: Hope and Fairness


 

Michelle KluttzMichelle Kluttz
Associate Project Facilitator

BA, Psychology, 1991

Michelle has been working in the field of Intellectual Disabilities and Mental Health challenges in different capacities since graduating from UNC. She has worked for the LME/MCO in NC and a private provider in different leadership roles. For the past 13 years she has been working with NC START as the Regional Director and also serves as her agency's state director for START to provide leadership and consistency to both teams.

 

 

 

 


 

Alyse ScuraAlyse M. Scura, MEd
Adjunct Project Manager

NYS Licensed Mental Health Counseling, 2014
Master’s in Education, Mental Health Counseling, Columbia University, 2012
Master’s in Arts, Counseling Psychology, Columbia University, 2011
Bachelors in Science, Human Development and Family Relations; Psychology, SUNY Plattsburgh, 2007

During her 19+ years in the field working with both youth and adults, Alyse has provided a comprehensive array of services to many different populations in many environments including schools, group homes, residential treatment centers, day programs and community based services. Alyse is  a Licensed Mental Health Counselor in New York, a certified Trauma Focused Cognitive Behavioral Therapist and certified to complete juvenile sexual offender risk assessments. Following completion of her master’s degrees, Alyse worked in the residential field with adolescents in upstate NY in direct support and administrative roles and later served as an Assistant Director of Clinical Services in Massachusetts. In 2017, she became the Clinical Director for NYSTART Long Island serving individuals with intellectually disabilities and co-existing mental health concerns and their systems and in 2022 joined the National Center for START Services team as an Adjunct Project Manager.


 

Ann Klein

Ann Klein, MA
Director of Evaluation and Outcomes

M.A., Human Services Administration, Rider University
B.A., Political Science and German, University of Michigan

Ann joined the National Center for START Services in 2013 after working as the Director of Outcomes and Evaluations for a System of Care network in Cincinnati, OH. Ann has over 12 years of experience in the mental health and developmental disabilities service systems in both Ohio and New Jersey, including work on a government advisory council on disability issues and work on a New Jersey Governor’s Initiative program to help prevent the institutionalization of children with multiple disabilities. Her experience is mainly in the area of program outcomes and evaluation, but also includes work in program development, licensure compliance and quality assurance activities.

Top Signature Strengths: Love and Judgement


 

Jillaine Baker, LCSW
Associate Director of Quality Assurance

Jillaine Baker is a licensed clinical social worker with over 12 years of experience working with individuals with intellectual/developmental disabilities in various capacities. Prior to joining the National Center for START Services, she was the Director of NC START Central and prior to that, a coordinator with the North Carolina team. Jillaine has experience practicing and training within the field of Mental Health and IDD, with emphasis on crisis response, systemic collaboration, positive psychology and program development. She also holds a Master of Theological Studies, where she focused her research on theology and disability. In her spare time Jillaine is trying to begin a L’Arche community in North Carolina. This is a worldwide organization that provides intentional community living for individuals with and without I/DD.

Top VIA Strengths: Honesty, Love, Leadership

 


Morgan Futrell, MSWMorgan Futrell
Quality Assurance Project Coordinator

MSW, Florida State University
M.S. in Criminology, Florida State University
B.S. in Criminology Florida State University

Morgan Futrell is a licensed clinical social worker with more than six years of experience working with individuals with IDD/MH. She is the Quality Assurance Project Coordinator at the National Center for START Services. Morgan earned a Masters Degree in Criminology and Social Work from Florida State University. Since completing graduate school, Morgan has worked within the START model in various capacities including START Coordinator, Clinical Team Leader and Associate Clinical Director on two North Carolina START teams.

Top Signature Strengths: Bravery, Appreciation of Beauty and Excellence, and Love

 


Picture of Sammy Klipsch

Samantha Klipsch, MDiv
Grant Manager

Master of Divinity, Wesley Theological Seminary
BA, Communication Studies, Louisiana State University

Samantha joined the National Center for START Services at the IOD in April 2021 as a Senior Program Support Assistant and now serves as the Grant Manager of a 5-year PCORI research project. She has worked in the nonprofit and corporate spheres in office management, market coordinating, customer service, and event planning. Samantha has also worked in Higher Education, most recently as a recruiter in the admissions office at Wesley Theological Seminary in D.C. She lives in Manchester, NH and enjoys exploring the White Mountains with her wife and two dogs.

 

 


 

Picture of Ginny Reding

Ginny Reding, LPC, LMFT
Outcomes and Evaluation Support Specialist

MS, Community Counseling and Marriage & Family Therapy, John Brown University
BA, Arkansas Tech University

Ginny Reding is a Licensed Professional Counselor and a Licensed Marriage and Family Therapist in Arkansas with over 10 years experience working with individuals, families, and groups in the mental health field with an emphasis on family systems models. Ginny worked as a Team Leader with the Arkansas START program from 2014 to 2019 and joined the New Hampshire START program as a consultant in 2019. With the NH START program, she provides Quality Assurance, case Coordination, and Coordinator Coaching. Ginny is the President Elect for the Arkansas Counseling Association and served as their secretary from 2018 to 2020.

Top VIA Character Strengths: Appreciation of Beauty & Excellence, Gratitude, and Judgment

 


Janie Poncelet, LCSW-A
Research Assistant

MSW, East Carolina University
BSW, East Carolina University
Licensed Clinical Social Worker Associate in the state of North Carolina

Janie is a social worker who has experience with case management and providing therapy and crisis services to children and adults in community and residential settings. As an undergraduate in college Janie worked with children with autism which helped to cultivate a strong passion for supporting individuals with IDD. Janie initially joined the START network as an intern for NC START East in 2018. After graduating with her MSW from East Carolina University in 2019 Janie moved to Charlotte, NC to be a START Coordinator for NC START West. As a member of the national team, Janie will collaborate with the PCORI research team to evaluate the effectiveness of START telehealth services for individuals with IDD. Janie lives in Charlotte, NC with her husband, their two pet rabbits, and her large collection of houseplants. In her free time, Janie enjoys doing yoga, reading, traveling, and going to concerts.

Top Signature Strengths: Honesty, Humor, and Appreciation of Beauty and Excellence


 

Picture of Luke Kalb

Luke Kalb, PhD
Chair, START Research Committee
Chair, National Research Consortium on Mental Health in IDD

Ph.D., Department of Mental Health, Johns Hopkins Bloombert School of Public Health
M.H.S., Department of Mental Health, Johns Hopkins Bloombert School of Public Health
B.A., Psychology, University of Baltimore

Luke is an Assistant Professor in the Department of Neuropsychology and the Center for Autism and Related Disorders at the Kennedy Krieger Institute. He also serves as Co-Chair of the START research committee.  Dr. Kalb’s research focuses on improving mental health outcomes among vulnerable populations, with a particular focus on youth and individuals with a developmental disability. His primary research interests involve understanding the phenomenology, epidemiology, and treatment of mental health crises. His research portfolio also extends to assessing the effectiveness of community-based mental health programs, psychometrics and measure development, developing methods to address selection bias, and use of health information systems and emerging technologies to improve clinical care and research methodologies. 


 

Picture of Jarrett Barnhill

Jarrett Barnhill, MD, DFAPA, FAACAP
Medical Advisor

M.D., Wake Forest University School of Medicine
Distinguished Fellow of the American Psychiatric Association
Fellow of the American Academy of Child and Adolescent Psychiatry

L. Jarrett Barnhill, MD, DFAPA, FAACAP, is Professor Emeritus of Psychiatry at UNC School of Medicine and founding director of the UNC Program on Neurodevelopmental Psychiatry. Dr Barnhill was the 2008 recipient of the Frank J Melanoscino Award from NADD and the 2012 Melanoscino award from the American Psychiatric Association. He played a major role in the development of the Diagnostic Manual for Intellectual Disability (DMID), serving on the International Advisory Board and section coordinator for the section on Childhood and Adolescence. He is a co-editor of the Diagnostic Manual-Intellectual Disability-2. Dr. Barnhill served on the Autism and Developmental Disabilities Committee of the American Academy of Child and Adolescent Psychiatry.

 


 

Picture of Sara Stanton

Sara Stanton, MA, NCC
Training Content Coordinator

MA, Clinical Mental Health Counseling, Indiana University of Pennsylvania
BS, Psychology, University of Pittsburgh

Sara brings over a decade of experience supporting individuals through behavioral health crises in a variety of environments. Her passion for collaboration is evidenced by her experience both coordinating and presenting community trainings over the years. Sara has experience both with the direct implementation of START practices as well as in leadership. Sara joined the START network in 2014 working as a START Coordinator in the NC START East program. Sara transitioned to the Clinical Director position for the NC START East program in August 2020 and joined the National Center for START Services as a Training Associate in July of 2021. She began her current role as CSS Project Facilitator/Training Content Specialist in December 2021. In this role, Sara supports model fidelity through direct engagement with programs and facilitates the delivery of trainings to the START network.

Top Strengths: Love, Kindness, Social Intelligence


 

picture of Dan Baker

Dan Baker, PhD
Associate Project Facilitator & Trainer

PhD, Educational Psychology, University of Minnesota

Dr. Dan Baker serves as a Project Facilitator & Trainer at the National Center for START Services and as the Positive Supports Compliance Specialist with Quality Assurance and Disability Compliance Services at the Minnesota Department of Human Services. At MDHS, Dr. Baker is involved with the design, development, and monitoring of treatment programs to align with the Positive Supports and a person-centered culture. Dr. Baker's clinical focus is on positive behavior support, models of community and educational support, transition services, and mental health services for people with disabilities.

 

 


picture of demetral grigley

Demetra Grigley
Associate Project Facilitator

BS, Social Work, Appalachian State University

Demetra Grigley is the Assistant Director of NC START West who supports all team members in any way possible while also building the capacity of the system by providing trainings and linkages. Demetra is an original NC START West team member who has had the opportunity to grow as a professional in multiple roles throughout the years with the START team. Demetra had many opportunities to be a part of many firsts with NC START. North Carolina was the first state to implement START services state wide. The first coordinator to be certified and the opportunity to be a part of the first endeavors as a job coach for newly hired START coordinators. Before joining the START team, Demetra spent five years providing direct care and leadership roles in residential settings with adults who had an Intellectual Developmental Disability and mental health needs, identifying and obtaining PERMA in individuals lives unknowingly at the time.

 

 


picture of Christy Prophete

Christy L. Prophete, MFT
Associate Project Facilitator

M.S., Marriage & Family Therapist, NOVA Southeastern University
B.S., Family, Youth & Community Sciences (F.Y.C.S), University of Florida

Christy is a Marriage & Family Therapist with over 10 years of experience working in the mental health field. She is informed in evidenced based practices including Cognitive-Behavioral therapy, Narrative Therapy, and Solution Focused Brief Therapy. She is also trained to practice in several therapy approaches including individual, family & group therapy and is versed in in-depth biopsychosocial assessments. Christy joined the START network in February of 2017 as the START Therapeutic Coaching Team Leader for NC START west team. She has worked passionately to develop the START therapeutic Coaching branch in the North Carolina western region. To ensure a successful collaboration during the program growth, Christy has and continue to train and educate team members, coaches, and families on fundamentals of the STC program. Christy uses her unique and creative leadership techniques based on positive psychology practices to effectively serve families and team in the mental health and IDD community.

Top Signature Strength: Leadership, Creativity, Gratitude


Maggie Robbins, MA, LCAT, RDTMaggie Robbins
Associate Training Facilitator

MA, Drama Therapy, New York University
BFA, Theatre Performance, Family Studies and Human Development, The University of Arizona
Licensed Creative Arts Therapist, Registered Drama Therapist

Maggie Robbins is the Clinical Director for NC START Central where she has loved working since 2017. She is a Registered Drama Therapist and loves infusing creative arts therapy with the core principles of START, especially positive psychology and PERMA. As the Clinical Director at NC START, Maggie provides training and consultation on topics related to supporting individuals from a Trauma Informed and Positive Psychology lens. Maggie’s top strengths are:

Top Signature Strengths: Perspective, Fairness, Kindness, Love and Humor.

 


 

Ashley WilsonAshley Wilson
Training Department Adjunct

MS, Organizational Behavior, Granite State College
BS, Human Services, Granite State College

Ashley is serving as an adjunct to the training department and provides coordination and project management support to various training initiatives and projects. Ashley’s current full-time job is the Director of Brain Injury Services with the Brain Injury Association of NH. Prior to this role she was a Case Management Supervisor at a NH Developmental Services Agency. Ashley’s professional experience began in direct support roles.

She brings a diverse array of organizational, technical, leadership and engagement skills. Ashley’s top 5 strengths are humor, perspective, appreciation of beauty & excellence, leadership, and love of learning. She currently resides in Dover, NH.

 


 

Lauren QuannLauren Quann, MS
Director of Operations

M.S., Community Mental Health and Mental Health Counseling, Southern New Hampshire University, 2011

Lauren joined the Institute on Disability in 2021 as the Director of Operations. Lauren’s previous experience includes State of NH service in which developed and oversaw the implementation of a program supporting low income families who were victims of domestic violence, the creation of multi-faceted program tracking and improvements, and oversaw a multitude of mental health based programs from a high level operational view point. Lauren has experience in outpatient mental health therapy, program evaluation, program operations, program design, and leadership. In her current role as the Director of Operations, Lauren oversees the CSS Operations Department which includes oversite of the CSS finances and budgets, developing and tracking the CSS contracts, providing support regarding hiring and onboarding of staff, and ensuring operations are in place to support the clinical field teams.


Picture of Mila Bohlin

Mila Bohlin
Business Manager

B.S., Business Administration, SNHU, Manchester, NH
B.A., Elementary Education, Yaroslav Halan College, Ukraine

Mila was born in Ukraine and moved to the United States in 2002. Having worked in the non-profit sector (New Hampshire Health Care Association), as well as in both large and small companies and corporations (Fidelity and U-Haul), Mila brings a vast array of skills to the IOD in the areas of finance, customer service, office administration, vendor management, reporting, analysis, contract management, event planning, and many others. Mila is married, and lives in Hillsborough, NH with her husband and daughter—a future Environmental Science graduate at UNH. Mila's top signature strengths are humor, honesty, and perseverance.

 


Jen BoisvertJen Boisvert
Senior Program Support Assistant

Jennifer served nine years in the NH Army National Guard with a specialty in Human Resources and has always been passionate about helping others. With over 13 years of experience in administrative positions she is also currently working on her Yoga Teacher Training certificate. Jennifer joined the National Center for START Services in Spring 2022 as a Senior Program Support Assistant and looks forward to being part of such a wonderful program.

 

 

 


 

Picture of Diann Kashulines

Diann Kashulines
Contract and Finance Administrator

Diann Joined the IOD in 2010 as a part-time adjunct managing IOD’s fee for service contract billing. As the demand for the IOD’s Consulting Services expertise grew, Diann’s breath of work experience in Contract Administration, Financial Reporting and Reconciliations and General Accounting (Receivables and Payables) was a perfect fit for the growing role. Among other positions, Diann served as a Commercial Construction Lending Contract Administrator and Property Manager in the Mortgage and Banking Industry, held several Financial Reporting and Finance Administration positions in the Private Sector, Sales and Corporate New Business Development in the Hospitality Industry, in addition to working as an Independent Contractor providing Bookkeeping services.

Top Signature Strengths: Appreciation of Beauty and Excellence, Creativity, and Judgement


Nicole Peace
Sr Program Support Assistant

Nicole joined the NY R1 START team in 2019 as an administrative assistant, and in 2022 is now serving the National Center for START services as a Sr Program Support Assistant. She has worked in a range of settings scaling from large corporate offices to small business. She has handled responsibilities such as customer service, insurance, claims processing, scheduling, data entry, office management and stage production management. Nicole lives in Tampa, FL with her wife, her corgi and 2 cats where they run their small crafting business together.

Top Signature Strengths: honesty; gratitude; fairness

 

 


Picture of Shannon Wedge

Shannon Wedge
START Online Events & Website Coordinator

B.A. English Education, University of New Hampshire

Shannon joined the Institute on Disability in 2011 after working in educational assessment for a decade. Prior to the IOD, she served as a coordinator at an early childhood literacy program for NH Reads through Americorps*VISTA and was a paraprofessional & co-teacher for a special needs preschool/kindergarten in Wakefield, NH. She earned a BA in English and Teaching from the University of New Hampshire.

Top Signature Strengths: Creativity & Judgment

 

 


 

Picture of Lindsay Allsop

Lindsay Allsop
Communications Coordinator

Masters of Business Administration, University of New Hampshire
Bachelor of Science, Bates College

Lindsay joined the National Center for START Services in 2016. As communications coordinator, Lindsay develops and implements the Center’s communication strategies. She earned her undergraduate degree from Bates College and an MBA from the University of New Hampshire Paul College of Business & Economics. Prior to joining the IOD, Lindsay worked at Wayfair.com in marketing and IT departments.