Person Centered Thinking Leads to Person Centered Systems

Friday, October 19, 2018 - 12:00pm to 2:00pm
Event Description: 


2018-2019 START National Online Training Series

Presenter: Mary Lou Borne, Director of National Core Indicators and Quality Assurance, NASDDDS


DD systems have talked about, and utilized, person centered planning for nearly 40 years. Why does it still seem to be the exception? What has to be in place before the plan, and after the plan, so that person centered thinking, planning and practice can be the status quo for all people served in public disability support systems?


  • Identify and describe person centered thinking, planning and systems
  • Describe the difference between what’s important to people and what is important for people
  • Discuss the interactions between multiple parts of the developmental disability system in their state

About the Presenter:

Picture of Mary Lou BorneMary Lou Bourne has more than 30 years of experience working with human service systems, focusing on various topics such as person-centered planning, quality management strategies, and organizational change.

Most recently, Mary Lou was a partner with Support Development Associates, supporting state and local developmental disability staff in their quest to change their support systems from traditional services to systems focused on the implementation of person centered practices. Throughout these change initiatives Mary Lou assisted agency leadership in comprehensive change – from first contact with families, through monitoring of service delivery, including the identification and measurement of quality outcomes for people supported by the agencies.

Her expertise includes large-scale systemic change and development of methods to support a performance-based learning culture within government funded human service systems. Mary Lou has been appointed a Malcolm Baldrige National Program Examiner four times, and has developed a person centered agency assessment based on the Baldrige Criteria. She has presented "Person Centered Thinking to Person Centered Systems" to the headquarters and regional staff of the Health and Human Service Administration on Community Living. Mary Lou has been involved with the Office of the National Coordinator for Health IT Systems, electronic long-term service and support plan development Community of Practice. She is a mentor trainer for the Learning Community for Person Centered Practice and has supported the development of person centered practices across the U.S. and in the U.K. and served as faculty to the National Leadership Institute on Developmental Disabilities.